We have one user who has had a monthly subscription for many many years. Last sub came in on Oct 28 so we presume it is not cancelled especially as he is still in the usergroup which the upgrade promotes him to.
However the username is not showing in Active upgrades (nor in expired)
There a couple of strange things.
When looking in the upgrade list, the filter does not find his username for either active or expired. However the normal user serach filter finds his name perfectly.
However...
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However the username is not showing in Active upgrades (nor in expired)
There a couple of strange things.
When looking in the upgrade list, the filter does not find his username for either active or expired. However the normal user serach filter finds his name perfectly.
However...
Read more
Continue reading...